Returns & Exchanges
At Mobellia, we want you to love your home; if a piece isn't the perfect fit, you can return most items within 30 days of delivery for a full refund or exchange. Please ensure items are in their original packaging and unassembled to qualify for a return.
Return Process
- 1.Initiate Your Request
Log into your Mobellia account and select the order you wish to return, or contact our support team with your order number to receive a return authorization.
- 2.Prepare the Item
Carefully disassemble the furniture and pack it back into its original boxes with all protective padding, hardware, and assembly instructions included.
- 3.Schedule a Pickup
For large furniture items, we will coordinate a professional freight pickup at your convenience; for smaller decor, we will provide a prepaid shipping label.
- 4.Receive Your Refund
Once our warehouse inspects the returned item to confirm its condition, your refund will be processed to your original payment method within 5-7 business days.